Refund Policy

If you are unhappy with the quality of the purchase, or you have received incorrect/damaged goods, then we will issue you with a full refund. Please note that we do not return unwanted goods or incorrect sizes unless the fault is that of The Merch Room. This does not affect your statutory rights.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 1 working day.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Faulty items that are returned will be refunded at the price they were sold at.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  Sorry we do not accept exchanges.

To return your product, please contact us at or by the contact us tab on the website

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, then we will refund you the cost of the shipping upto £5.00

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.